Frequently Asked Questions

The Masonry in downtown Richmond, VA offers a variety of amenities such as a resort style pool, state of the art strength and cardio fitness center, and Amazon package lockers. For a complete list of community and apartment amenities, visit https://www.themasonryapts.com/amenities.

The Masonry is proud to offer On-Site Maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician.

The Masonry offers a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay! We are not permitted to accept cash in the office

To reserve your new home at The Masonry in downtown Richmond, VA, you may conveniently apply either online or in person at the Leasing Office. Availability is updated daily at https://www.themasonryapts.com/floorplans. Browse available apartment homes and click 'Apply Now' to reserve your preferred apartment home. Once your application is submitted, our Leasing Team will contact you.

We look forward to showing you around The Masonry Apartments! Scheduling your community tour in advance allows us to prepare floorplans and availability that are specifically tailored to your needs and preferences. It's easy to schedule a tour on a day and time that works for you using the self-scheduler on our website, [insert link to website Home tab]. Of course, you're welcome to stop by our office without an appointment if you'd like. See you soon!

The Masonry’s leasing office is located at 2001 E. Franklin Street in downtown Richmond. Our community consists of 7 unique downtown buildings, each with their own character and address. Check out https://www.themasonryapts.com/buildings for more details on our unique apartment buildings and to view availability!

Yes, The Masonry in downtown Richmond apartments is pet-friendly. For the details of our pet policy, check out https://www.themasonryapts.com/amenities.

Income-restricted apartments are part of an affordable housing program that sets limits on how much tenants can earn to qualify. Rent is typically below market rates and is determined based on income limits set by federal, state, or local guidelines. Market-rate apartments are not subject to income restrictions and are rented at competitive market prices. There are no maximum income requirements to qualify.

No, all residents—whether in income-restricted or market-rate apartments—have access to the same community amenities and services at The Masonry apartments in downtown Richmond, VA. Check out https://www.themasonryapts.com/amenities for a complete list of amenities.

Qualification criteria varies between standard and income-restricted homes. For full details, please visit https://www.themasonryapts.com/incomequalifications.